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What tkbuzzi Does With Your Personal Data

When you open an account and fund it via bKash, Nagad or Rocket, you share certain personal details with us — and this page explains exactly what we collect, why we collect it, and how we keep it safe.

Data collected only for account and payment purposesbKash, Nagad, Rocket wallet details handled securelyNo data sold to third partiesYou can request access or deletion at any timeApplies to all Bangladesh account holders
tkbuzzi What tkbuzzi Does With Your Personal Data
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We handle your data with a short list of clear commitments: collect only what the account and payment process requires, protect it in transit and at rest, and give you straightforward ways to see or remove it. Here is how each part of that works in practice.

Cookie Use We use cookies to keep your session active and remember your account preferences. You can adjust cookie settings through your browser; disabling them may affect how your account login behaves.
Account Security Your account is protected by a password and OTP verification tied to your registered mobile number. We never ask for your bKash PIN or Nagad code over chat or email.
Data Retention We keep your account data for as long as your account remains open, plus any period required for legal or financial compliance. Once that period ends, we delete or anonymise your records.
Your Rights You can request a copy of your data, ask us to correct inaccuracies, or request deletion of your account and associated records. Submit these requests through live chat or email.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to know what data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or through our Bangladesh support line. We aim to respond to all data-related requests within a reasonable period, and we will confirm receipt as soon as your message reaches us.

Live Chat Open your account dashboard and start a chat session. Our support team can pull up your data record and walk you through any privacy request on the spot.
Email Support Send your request to our support email with your registered account number. We handle data access, correction and deletion requests through this channel.
Bangladesh Account Help For wallet-related privacy questions — such as which bKash or Nagad details we have on file — our account help team can verify and update records directly.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often from account holders in Bangladesh about how their personal data and payment details are handled on our platform.

We pass your wallet details to our payment processor for each transaction but do not store your bKash or Nagad account number permanently on our servers after the transaction is complete.

Yes. Send a data access request via live chat or email with your registered account number. We will provide a summary of the information we hold within a reasonable timeframe.

Contact our support team through live chat or email and request account closure. We will delete or anonymise your personal data after completing any legally required retention period.

We share data only with payment processors needed to handle your bKash, Nagad or Rocket transactions. We do not sell your data to advertisers or unrelated third parties under any circumstance.

Inactive accounts are subject to our standard retention policy. We keep records for the period required by applicable financial or legal obligations, then delete or anonymise the data.

This policy applies to account holders in regions where our platform is accessible. Access and data-handling obligations depend on your local law and the eligible regions we currently serve.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.