Reference

Terms That Govern Your tkbuzzi Account

These terms set out what you agree to when you open and use your tkbuzzi account — including how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and how we handle disputes.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law determines accessOne account per personTerms updated with notice
tkbuzzi Terms That Govern Your tkbuzzi Account
CONTACT TERMS TEAM

How to Reach Us About These Terms

If any part of these terms is unclear or you have a question about how they apply to your account, our support team can walk you through it. You can reach us by live chat, email, or through the help section inside your account. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Start a chat session from your account dashboard. Our support team handles terms queries, account holds, and payment clarification in one place.

Email Support

Send your terms question to our support address listed in the help section. Include your registered mobile number so we can locate your account quickly.

Account Help Section

Log in and open the help section for a searchable index of common terms questions covering deposits, withdrawals, and account verification steps.

HOW WE OPERATE

Account Security and How We Handle Your Data

Your account security is something we take seriously at an operational level. We use SSL encryption across all account sessions, and your payment details — including your bKash or Nagad wallet number — are never stored in plain text on our side. Here is what that means in practice for your account.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by our internal policy. You can request a summary of what we hold.

Account Security

Every login triggers an OTP to your registered mobile number. If you did not initiate it, contact support immediately so we can place a temporary hold on your account.

Cookies and Session Data

We use session cookies to keep you logged in while you play. No third-party advertising cookies are placed without disclosure in the cookie notice on the site.

Requesting Changes

To update your registered mobile number or linked wallet — for example switching from Nagad to Rocket — contact support with your ID. Changes take effect after verification.

Common Questions About These Terms

Here are the questions we hear most often about how these terms apply to real account situations — covering eligibility, payments, verification, and what happens if something goes wrong.

Eligibility and access depend on your local law and the region you are in. These terms are the same for all accounts, but local law in your area may affect what is available to you.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash or Nagad account breaches these terms and may result in your account being suspended.

Only one account is allowed per person. If we identify duplicate accounts linked to the same identity, both may be suspended while we review the situation and any pending balances.

We post a notice on the site and, where possible, send a message to your registered contact. The updated terms take effect from the date stated in that notice.

We typically ask for a copy of your national ID. In some cases we may request an additional document. Our support team will tell you exactly what is needed when the request is triggered.

Yes. If you do not accept a revised version of these terms, close your account before the effective date shown in the notice. Continued use after that date means you accept the changes.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.